Education & Training


IREM RES201: Successful Site Management

Successful Site Management is a course designed for managers of conventional multi-family housing. It provides detailed direction on trends and issues that affect the housing industry and teaches proven multi-family housing management skills.

Successful Site Management reflects residential managers' practical needs, employers' expectations, and residents' priorities. The focus is on high standards of performance within today's economic realities and within your market.

"Taking charge" and "being practical" are the guiding principles of this educational experience. Take what you can only learn from IREM's Successful Site Management course and make your property owner and your co-workers take notice. This course is available in both classroom and home study formats.

Course topics include:

  • Human resource and relationship management: Management styles, intergenerational dynamics, employee motivation, recruiting and hiring, employment laws, communication, performance evaluations, fostering productive relationships with conventional owners, affordable housing ownership entities and regulatory bodies, and student housing owners, students, parents, and university staff.
  • Legal issues and risk management strategies: Insurance, security and emergency procedures, landlord-tenant laws, lease-term provisions, unique leases and addendums for affordable housing programs, strategies for addressing student housing leases
  • Professional ethics: IREM Code of Professional Ethics, adherence to the code, enforcement
  • On-site maintenance management: Maintenance systems, working with contractors, inspections (including additional regulatory inspections required for affordable housing), service requests, energy and water conservation strategies, environmental hazard procedures, managing “The Turn” for student housing
  • Property financial management: Accounting, budgeting, operating expenses, capital expenses, financial reports
  • Marketing and leasing: Demographics, target markets, student housing campus analyses, comparison grid analysis, marketing strategies and social media, leasing tactics, affordable housing wait list procedures, fair housing provisions under the Canadian Human Rights Act and resident retention strategies


Option A (Classroom)

The six-day Classroom option ends with the ARM® Certification Exam.

Option B (Home Study)

The Home Study option ends with an open book exam. Six months are allowed for the completion of the course. In addition, this option also requires the successful completion of the ARM® Certification Exam in order to apply for credit toward the ARM® designation.

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Number of Days:


Home Study:
$ 855
$ 955

Fee Includes:

Course Manual

Required Materials :


Course Credits:



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