RES201 - Successful Site Management

This 4 day course is your one-stop-shop solution to understanding and implementing the essentials of residential property management. From operations to finance to human resources, you will get every skill you need to optimize residential management, and enhance your reputation in your marketplace.

This course covers trends and issues that affect the housing industry and teaches proven multi-family housing management skills with a focus on high standards of performance within today’s economic realities and your market. The course reflects the residential manager practical needs, the employer expectations, and resident priorities.

This course meets program requirements for the ARM® designation.

Currently, REIC is offering its courses via virtual (real-time remote), home study, or online through the University of Fredericton. This course is also available in home study format. Please refer to the upcoming class schedule for full details regarding the delivery options available.

Upcoming RES201 Dates RTR

If no upcoming dates are listed, please check back often for course additions.

register for home study

Course Content

Human Resource and Realtionship Management

• Management styles
  
• Intergenerational dynamics
  
• Employee motivation
  
• Recruiting and hiring
  
• Employment laws
  
• Communication
  
• Performance evaluations
  
• Fostering productive relationships with conventional owners
  
• Affordable housing ownership entities and regulatory bodies
  
• Student housing owners, students, parents, and university staff

On-site Maintenance Management

• Maintenance systems
  
• Working with contractors
  
• Inspections (including additional regulatory inspections required for affordable housing)
  
• Service requests
  
• Energy and water conservation strategies
  
• Environmental hazard procedures
  
• Managing “The Turn” for student housing

Property Financial Management

• Accounting
  
• Budgeting
  
• Operating expenses
  
• Capital expenses
  
• Financial reports

Marketing and Leasing

• Demographics
  
• Target markets
  
• Student housing campus analyses
  
• Comparison grid analysis
  
• Marketing strategies and social media
  
• Leasing tactics
  
• Affordable housing wait list procedures
  
• Fair housing provisions under the Canadian Human Rights Act and resident retention strategies

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​REIC offers industry-leading designations representing multiple sectors of the real estate industry.

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